You are awful. Get a different job.

Ok, I'm over it. I do happen to dabble in the customer service industry. (I just like using that word, I actually run that department at my secret place of work...).

Either way, I continuously run into the most awful customer service experiences on the planet. And I'm talking as a consumer here, this isn't going to be a rant about clients of my own. Some may look at that as hypocritical. :) And I will say, some people are awful to deal with but I am a sweet precious little gem of a gal who is always a pleasure to deal with. Duh!

Here are a few examples...

#1 - If I call and ask for credentials that you continuously don't email me, please do not look at your computer screen - which happens to have the credentials I need just hanging out and waiting to be recited - and proceed to tell me (with a MASSIVE tude) that I should have already received them. WELL JIM - I know that I should have, but I didn't. Do you want to continue this or do you want to provide me what I called for. I'm pretty sure your job is to sit on the other end of the phone and SERVE me your CUSTOMER. 

#2 - If I get transferred more than 5 times to a different department because "whoever you were just speaking to did NOT transfer you to the right department, I don't do that" I'm going to need you to transfer me to someone who does SOMETHING other than TRANSFER me to a different department. 

#3 - If you keep charging my credit card interest after I opened it SPECIFICALLY because you weren't going to charge me interest and I have to call and spend 394 hours on the phone (and I promise you, that's only a slight exaggeration) every month to correct the erroneous charges, I'm going to DROP you like a hot potato. Your boss will be proud of that customer you just lost. 

#4 - If I want some delicious calorie ridden drive through breakfast, I'm going to need a smile as you politely hand me my food. I don't need you to be turned around talking to Janie while you've got your HAND OUT THE WINDOW with your BACK to me waiting for me snatch the food out of your hand like a seagull. 

Disclaimer - my breakfast generally doesn't come in two huge bags. Just sayin'.

If you've chosen Customer Service as your life's passion let's whip ourselves into shape real quick like, we don't like your kind in these parts.

SMILE when you answer the phone today please.  :)